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                      Welcome to RCN!

 

Dear WOW! Business Customer:

You may have heard the news that RCN has acquired assets of WOW!, which includes Internet, Video, Phone and Enterprise services in the areas of Chicago, IL, Evansville, IN, and Anne Arundel, MD. We are excited to welcome you to RCN Business, where delivering custom business solutions and quality services from top rated customer support teams is our passion and customers are our #1 priority – now and in the future. We’d like to take a moment to introduce you to our company and let you know what’s ahead.


Welcome to RCN Business

As the sixth-largest provider in the United States, we offer exceptional services and a competitive choice to areas in Boston, Chicago, Lehigh Valley (PA), Philadelphia (Delaware County), Washington DC and New York City. Over the years, we’ve invested billions of dollars in our fiber-rich network, with a focus on technology and innovation - and we’re not slowing down. We work tirelessly every day to enrich our customers’ lives by delivering innovative, reliable services and ensuring complete satisfaction with each interaction with our team.

Our company has been at the forefront of the residential and business connectivity transformation, providing customers with access to high-speed gigabit broadband along with other innovative business solutions. With RCN Business, customers can enjoy all the perks our advanced network has to offer, all backed by our award-winning, local support teams. We look forward to offering the same great services and support to customers in the Chicago, IL, Northwest, IN, Evansville, IN, and Anne Arundel, MD areas.


What’s next and what to expect

Over the next several months, we will gradually transition your service to RCN Business. While this is occurring, there is no action required on your part.

During this period of transition and afterward, we plan to invest millions to ensure that you have access to the fastest most reliable Internet, next generation communications services and the best that technology has to offer. Keeping you connected to everything that is most important to you is what we’re here to do. We look forward to sharing more with you in the months ahead about the exciting enhancements we have planned!


We’ll keep you informed

You’ll find FAQs below and we’ll post updates to keep you informed of the progress we’re making to transition your service to RCN Business. In the meantime, we welcome you to RCN Business and thank you for being a valued customer. We look forward to serving you!

Sincerely,


RCN Telecom Services, LLC

 





FAQs Regarding Transition to RCN Business



What will change for WOW! Business customers as a result of these sales?

As we work to transition services to RCN Business over the next several months, we will continue to support all WOW! Business services customers with super-fast, reliable services and professional customer care. Our teams will work to establish plans for the transition of customers to RCN Business and will keep you informed of any changes. We do not currently have any plans to make any changes to your services immediately following this acquisition. However, RCN is conducting a comprehensive review during the transition period, and will provide you notice of any changes to your services, rates, and conditions should they occur.


My business is in one of the impacted service areas. Am I still a WOW! Customer?

Upon close of the transaction on or about November 1, 2021, WOW Business customers in Chicago, IL, Evansville, IN & Anne Arundel, MD will become RCN Business customers. During this transition period, you’ll continue to have access to your account representative who will be happy to answer any questions you may have.


Will my service contract be honored?

If the contract is exclusive to the Chicago, IL, Evansville, IN or Anne Arundel, MD market, it will transfer automatically to RCN Business on or about November 1, 2021.


Will customers be required to sign a new agreement with RCN Business to replace the current contract?

No. Current WOW! contracts will be honored.


What happens if my contract has already expired?

Service will not be disrupted. Customers will continue to auto-renew or can choose to work with their account team for a new contract as normal.


What happens if I have a multi-market contract?

We intend to honor all core business provisions and we will work with customers as necessary to get new contracts in place for the locations that fall into the RCN Business service area.


Will my day-to-day contact at WOW! change? Who should I contact with questions about the transactions?

Your WOW! team is still available to provide award-winning customer service via your Account Manager.


Will the customer's business be impacted with any downtime during the transition?

We will be working hard to provide a seamless transition and services should not be impacted outside of normal maintenance windows.


Will my customer service experience be impacted?

RCN Business and WOW! share a customer-centric culture so you can expect the very best in customer care and support.