Business Internet FAQ for Charleston, SC

• What equipment is required for WOW! Business Internet?

  You’ll use a modem to connect to WOW! Business Internet and you have the option to either use one from WOW! or use your own. If you choose to bring your own, take a look at which modems are compatible with your WOW! Internet speed here.

  Take your super-fast WOW! Business Internet to the next level when you add WOW! Whole-Business WiFi. You’ll be provided 2 eero devices to get you started and even more can be added. This mesh system of eero connected devices creates a WiFi network that works in your whole business.

  Prefer to use your own modem?

  Have one you love? Just make sure it meets these requirements:

  DOCSIS* Channel Max speed** 3.0 4x4 100 Mbps 3.0 8x4 or 16x4 200 Mbps 3.0 24x8 or 32x8 600 Mbps 3.1 1000 Mbps

  *There may be some older DOCSIS 2.0 modems on our network depending on service start date. However, going forward WOW! will not allow any additional DOCSIS 2.0 or older modems on our network.

  **These are wired “up to” speeds provided by the modem manufacturer and are not guaranteed by WOW! (part of why we recommend using our devices). Actual speed is influenced by many factors, some of which are outside of WOW!’s control such as limits of devices and equipment, number of users or devices, and use of wireless routers. Wireless speeds may be further restricted, depending upon the capability of your wireless router and other factors. We provide these guidelines to you to help you ascertain the speeds that certain types of modems could potentially reach on our network. It is your responsibility to supply a modem that is appropriate to the Internet service you purchase from us.

• How secure is WOW! Business Internet?

  All WOW! Business Internet plans include security features that are always protecting every device in your business with no management on your part. This security helps protect you from viruses, malware and phishing. Within our security, the Network Safety Blocking Feature also helps block you from visiting malicious domains and URLs. On top of that, you can rest assured that WOW! Business is continually working to implement updates and enhancements to our network. View our complete network practices here.

  When you choose WOW! Whole-Business WiFi you can add an eero security package to better monitor your usage, increase your privacy, and tighten your security. Learn more about eero Secure and eero Plus here.

• What is download speed? Upload speed?

  Download speed is the time it takes for your computer to access a webpage from a server. Upload speed is the time it takes for your computer to send information to a remote computer. For example, a higher download speed means that your browser will load pictures from a photo sharing website faster. A higher upload speed means that you will be able to post videos to that same website more quickly than someone with a slower speed.

  Your service speed reflects the maximum wired speed delivered to your location. The actual speed available to your connected device will vary, depending upon the method of connecting to the Internet (wired vs. wireless), the limits of Ethernet ports (e.g., when using a 1Gbps Ethernet port, your actual speed to a single device will generally be up to 940Mbps over a hardwired connection), the location, number and capability of WiFi devices and connected devices, and other factors outside of WOW! Business’s control.

• Does WOW! Business Internet service cover neighborhoods across Charleston, SC?

  We serve customers throughout the Charleston area, including Downtown Charleston, West Ashley, Mount Pleasant, North Charleston, Summerville, Goose Creek, and surrounding communities.

• Which ZIP codes in Charleston can get WOW! Business Internet service?

  WOW! Business serves ZIP codes 29414, 29418, 29485, 29406, 29456, 29407, 29464, 29466, 29420, 29483, 29412, 29405 and nearby areas.