WOW! Business FAQs

Business Services FAQs

  • Who is Atlantic Broadband?
  • Who is Astound Broadband?
  • What will change for WOW! Business customers as a result of these sales?
  • Why is WOW! selling these service areas?
  • When will this transaction be complete?
  • My business is in one of the impacted service areas. Am I still a WOW! customer?
  • How does this sale impact my business?
  • How will WOW! Business customers benefit from these transactions?
  • What happens when my contract expires?
  • Will my day-to-day contact at WOW! change? Who should I contact with questions about the transactions?
  • What will the technical transition look like and when will it begin?
  • Will customers be required to sign a new agreement with Atlantic and or Astound to replace the current contract?
  • Will the customer's business be impacted with any downtime during the transition?
  • Will Atlantic Broadband and/or Astound Broadband honor the business service contracts?
  • Will my customer service experience be impacted?

Robocall Blocking & Caller ID Alert FAQs

Business Internet Service FAQs

  • Will my cable modem work with WOW!?
  • Why can’t I connect to the Internet?
  • What is the process to upgrade my Internet connection speed?
  • How do I get more email accounts or a larger email box?
  • What is a Firewall?
  • What is Spyware?
  • What is an Ethernet cable?
  • What is an email application and what are different email applications?
  • What is FTP?
  • How many computers can I connect to my cable modem service?
  • Is my connection shared?
  • Is my WOW! Business cable modem Internet speed guaranteed?
  • Can I choose a Dynamic IP or Static IP with WOW! Business Internet service?
  • Why would I want a Dynamic IP?
  • What is a Dynamic IP?
  • What is the difference between a Dynamic IP and Static IP?
  • Is the speed of WOW! Business Cable Modem Service comparable to DSL?

Business Phone Service FAQs

  • What's the difference between Business Lines and Centrex Lines?
  • How do I find out about advertising my company in the Yellow Pages and the White Pages?
  • Does WOW! Business sell telephone systems?

Business Cable TV Service FAQs

  • How do I reboot a digital or HD receiver box?
  • Does WOW! Business offer high-definition television? Does it require specialized equipment?
  • What is Secondary Audio Programming (SAP)?
  • Why I am only getting sound in Spanish (SAP)?

Service Call Process FAQs

WOW! Digital Adapter FAQs

  • What is a Digital Adapter?
  • How do I know if my TV needs a Digital Adapter?
  • Can I use this Digital Adapter with a VCR or DVD player?
  • How do I program my VCR to record using a WOW! Digital Adapter?
  • What if I have TVs connected to retail converter boxes received as a result of the FCC's 2009 Digital TV Transition?
  • My Digital Adapter remote stopped working, loses its programming or won't power off/on.

Location-Based Advertising

  • How does location-based advertising work?
  • Does WOW! sell information to the presented advertisers?
  • Do location-based ads look different from other online ads?
  • How is this different from behavioral online advertising?
  • How do I opt out of this service?
  • If I opt-out, can I opt-in later?
  • Does WOW! endorse any of the advertisers?