Product Guides

We've made it as easy as possible for you to access additional reference guides on our products. Simply search and select your product of choice for information right at your fingertips.


Whole-Business WiFi Support


Whole-Business WiFi User Guide


Voice Product Support


Business Phone
Voicemail Instructions
Business Line CommPortal Guide
Virtual Office Guide
Phone Features (Star-Codes)

For customers MD
Business Phone Guide

Dothan customers please call your support line for assistance.

Hosted Matrix (Cisco)
For customers in AL, FL, GA, SC, TN
Matrix Quick Start Guide
Matrix User Guide
CommPortal Guide
CommPortal Admin Tutorial Video
CommPortal End User Tutorial Video
Virtual Office
Premium Attendant
Phone Features (Star-Codes)


Cisco Phone
Cisco SPA504 Datasheet
Cisco SPA509 Datasheet
CiscoSPA525 Datasheet
Cisco SPA504/509 QuickStart Guide
Cisco SPA504 and SPA509 UserGuide


Hosted VoIP 
Hosted VoIP CommPortal BG Admin Guide
Hosted VoIP CommPortal User Guide
Hosted VoIP OTT FAQ Troubleshooting Guide
Virtual Office Guide
Premium Attendant
Phone Features (Star-Codes)
WOW! Mobility for Mobile (iOS/Android) User Guide
WOW! Mobility for Desktop User Guide


Polycom Phone
Hosted VoIP Polycom VVX300, VVX301 & VVX311 Quick Reference Guide
Hosted VoIP Polycom VVX400, VVX401 & VVX411 Quick Reference Guide
Hosted VoIP Polycom VVX600 & VVX601 Quick Reference Guide
Hosted VoIP Poly VVX D230 Quick Reference Guide
Polycom VVX 300 Series Phone User Guide
Polycom VVX 400 Series Phone User Guide
Polycom VVX 600 Series Phone User Guide
Polycom Desktop IP Phones
Polycom VVX300 Tutorial Video
Polycom VVX400 Tutorial Video
Polycom VVX600 Tutorial Video
Poly VVX D230: Using Your Poly VVX D230 DECT IP Phone
Poly VVX D230: How to Register a Handset to the Base Station
Poly VVX D230: How to Find a Missing Handset
Poly VVX D230: How to Transfer and Conference
Polycom IP6000 Data Sheet


Video Product Support


Reference Guides
Reference Guide - Illinois, Ohio & Detroit
Reference Guide - Evansville
Reference Guide - Mid-Michigan

Digital Cable Remote Support
Reference Guide - Illinois, Ohio & Detroit
Reference Guide - Evansville

Standard Digital Receivers
Motorola DCH 200
Motorola DCT 2000
Motorola DCT 2500

HD Digital Receivers
Motorola DCH 6200
Motorola DCT 6200-6208

HD DVRs
Motorola DCH 6416
Motorola DCT 6400

Remote Support
Digital Adapter
ATLAS OCAP 5
Enterprise 6412
General Instrument DRC-400/425
Motorola RC-800
Synergy RT-U62CD
Universal DRC-8000
Universal Remote UR4U-MDVR2

Digital Adapter
Order Digital Adapters

Accessible Equipment
WOW! Accessible DVR Receiver
WOW! Accessible Mini Receiver

*Products and services differ by market. Please contact us for details.